Support

Need some help?

Your support requirements are very important to us. If you need help please use the available form, directly e-mail us at support@blackboxav.co.uk or phone us on +44 (0)1639 874 100. For direct emails we request you provide us with as much detailed information as possible along with any pictures or video, this will help us to identity and resolve any issues quickly.

Below are media formatting instructions as well as discontinued product manuals. For up to date manuals and information sheets please go to the individual product pages.

If you are unable to find what you’re looking for don’t hesitate to get in touch.

Note: You may need to OK the download when your browser prompts you.

Google Chrome; Right click on the link and press ‘Save link as…’. When the download tab pops up, press the up arrow and click ‘Keep’.

Media Formatting Instructions

Read the manual below (1), download the software (2) and use the encoding software for your product (3).

1) Encoding Software Manual: download
This manual will take you through the formatting process and explain how to use the software below.

2) SUPER Encoding Software: download
Download this software to convert your media for use with our audio and video products. After installation please do not update this software. Note this is a free third party application we are not responsible for in any way.

3) Product Profiles
These are pre-configured profiles that you use with the ‘SUPER’ software to convert media into the correct format for our products.

–

Audio
Audio Frame 15
Audio Sign Touch
Audio Sign Turn
Message In A Speaker
Solar Post
U-Turn Round (non USB U-Turn’s)

Video (No longer use SUPER)
Video Frame 12
Video Clip HD

Misc
Blank audio file

Product Manuals & Information Sheets

All manuals and information sheets can be found on the product page, use the top menu or search field to find your product, then navigate to the ‘Downloads’ tab on the product page.

Discontinued Product Support

SB-Lite Manual | SB-Lite Test Messages
DMS2 Manual & Software
POS Audio Player Manual
Tour Mate Info Sheet
Trail Box Manual U-Turn Version 1 Manual & Software (read the Read Me.txt)
Video Frame 15 Manual
Message in a Speaker v1 Manual
Message in a Speaker MP3 Manual
Lightbox 2 Manual
Old Solar Audio Post Manual
Audio Frame 15 Manual
Audio Frame 15 Artwork Template

Test Content

Audio Frame 15
Exhibit Video Player Button
Exhibit Video Player Looping
SB Lite Buttons
SB Lite PIR
Message In A Speaker
Message In A Speaker POS
Message In A Speaker Micro
U-Turn Round – V2 (Wav)
U-Turn Round – V3 (MP3)
Video Clip HD

Using MacOS alongside our Products

When saving files to storage devices (such as USB sticks or SDCards) MacOS creates hidden files that can cause issues for our products. If you are unable to use a Windows device, we recommend using software that will remove these hidden files;

USBclean – https://www.macupdate.com/app/mac/52167/usbclean
BlueHarvest – http://www.zeroonetwenty.com/blueharvest/

Returns Policy

If, for any reason, you wish to return an item, you must contact us first within 14 days to see if we can provide a solution for your problem, if not, you will require an RMA (Return Merchandise Authorisation) Number which can be obtained by emailing support@blackboxav.co.uk.

We will refund your purchase however you will be liable for a 20% restocking charge should you wish to return any items that are not damaged or defective.

Maintenance Contract

We supply all of our goods with a 1 year return to manufacture warranty as standard. We also offer maintenance contracts to ensure limited downtime should an issue occur, please contact us for more information.