Your support requirements are very important to us. If you need help please use the available form, directly e-mail us at email@example.com or phone us on +44 (0)1639 874 100. For direct emails we request you provide us with as much detailed information as possible along with any pictures or video, this will help us to identity and resolve any issues quickly.
Below are media formatting instructions as well as discontinued product manuals. For up to date manuals and information sheets please go to the individual product pages.
If you are unable to find what you’re looking for don’t hesitate to get in touch.
Media Formatting Instructions
1) Encoding Software Manual: download
This manual will take you through the formatting process and explain how to use the software below.
2) SUPER Encoding Software: download
Download this software to convert your media for use with our audio and video products. After installation please do not update this software.
3) Product Profiles
These are pre-configured profiles that you use with the ‘SUPER’ software to convert media into the correct format for our products.
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Product Manuals & Information Sheets
Discontinued Product Support
We will refund your purchase however you will be liable for a 20% restocking charge should you wish to return any items that are not damaged or defective.