Terms and Conditions

1.The Contract Between Us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted (pro forma not included). Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.


2.1 The prices payable for goods that you order are set out on our website.
2.2 You will normally be required to pay an extra charge for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
2.3 We reserve the right, by giving notice to you at any time before the goods are delivered, to increase the price to take account of any increase in the cost to us of supplying you the goods which is due to:
2.3.1 any factor beyond our control (which may include, but is not limited to, changes in our supply costs, exchange rate fluctuations and changes in import duties or levies);
2.3.2 any change in delivery dates or quantities for the goods which you request; or
2.3.3 any delay caused by your instructions or failure by you to give us adequate information or instructions.
2.4 If on notification of the increase in price you decide not to proceed with the order then you are entitled to cancel the order within a reasonable time of such notification, and no later than 10 days and will be given a full refund of the price, if it has already been paid.
2.5 All prices exclude customs duties and taxes

3.Payment method

Credit/Debit card BACS and Pro Forma. We use Sage to process our card payments. All card transactions are encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely assured in the knowledge that no details can be examined, used or modified by any third parties attempting to gain access to sensitive information.

4.Right for you to cancel your contract and our Returns Policy

If a purchaser cancels an order they will be liable for breach of contract and a termination charge to be determined by the supplier shall be levied. If a purchaser cancels part of an order then without prejudice to the rights of the supplier against the purchaser the purchaser shall pay to the suppler the difference between the price charged for the quantity of any items already supplied and the price, which would have been charged if such quantity had comprised the whole of the order.

5.Back orders and cancellation by us

5.1 We will endeavour to email you should the goods be out of stock or on back order with an expected delivery date, however, we reserve the right to cancel a contract between us if:
5.1.1 we have insufficient stock to deliver the goods you have ordered;
5.1.2 we do not deliver to your area; or
5.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from you as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

6.Delivery of goods to you

6.1 We will deliver the goods ordered by you to the delivery address you specify at the time you make your order.
6.2 Delivery will be made as soon as possible after your order is accepted. We aim to dispatch goods (if in stock) the next working day, and in any event within 30 days of your order.
6.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6.4 All deliveries will require a signature. If nobody is in to sign for the goods a card will be left with details for you to rearrange delivery. If goods are damaged upon delivery please sign for the goods as damaged or refused for delivery and contact us immediately.


7.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem by email or phone within 7 working days of the delivery of the goods in question.
7.2 Upon return of damaged or defective goods, we will test them. If your claim that the goods are damaged is valid then we will replace or repair the goods or refund you for the defective goods. If we find that the goods are not faulty then we shall be entitled to charge you for their return.
7.3 If you do not receive goods ordered by you within 10 days of the delivery date given, we shall have no liability to you unless you notify us in writing at our contact address, preferably by email.
7.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than, in certain circumstances, to refund to you the amount paid by you for the goods in question.

7.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
7.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

8.Guarantee for consumer durables

8.1 All products are guaranteed for twelve months from the date of purchase against faulty materials or workmanship. During this period the product will be repaired, have parts replaced free of charge, or refund will be offered, at the discretion of blackbox-av, provided that:
8.1.1 you contact us by email or phone if you wish to claim under the guarantee. We will advise you whether to return the goods either to blackbox-av (or in some cases direct to the manufacturer).
8.1.2 the product is returned to the manufacturer or ourselves, whichever we have instructed, together with evidence of purchase date.
8.1.3 the product has been purchased by the user and not used for hire purposes.
8.1.4 the product has not been misused, vandalised, handled carelessly or used on a voltage supply other than that directed for the product.
8.1.5 repairs have not been attempted other than by our service staff.
8.2 For returns and replacements all goods must be returned as supplied, complete with all accessories including manuals, cables, software and the original packaging.
8.3 Supporting paperwork in the form of a note explaining the suspected problem and the invoice or packing slip must be included. Please note that replacements, repairs or refunds are not able to be processed unless these procedures are followed.
8.4 This guarantee does not cover consumable items such as batteries.
8.5 This guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage. This guarantee is offered as an extra benefit and does not affect your statutory rights.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our email address or registered place of business.

10.Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damaged or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


You acknowledge and agree to be bound by the terms of our privacy policy. Your details will only be utilised in the process of managing your order / project, we will never pass on your details to third parties for marketing purposes.

13.Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

14.Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and English and Welsh Courts shall have jurisdiction to resolve any disputes between us. All contracts shall be concluded in English.

15.Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature of quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

17.Conflict and Precedence

Where a business has Terms and Conditions covering purchasing that conflict with the Terms and Conditions of blackbox-av then the Terms and Conditions of blackbox-av shall take precedence unless specifically agreed in writing by a Director of blackbox-av.


Weight and dimensions for some products are there merely for shipping calculations and are not always indicative of the un-boxed weight and dimensions.